The Midvale City Utility Department accepts payments by cash, check, debit card, credit card, and money order.
Debit cards process immediately. Credit cards can take up to twenty-four hours to process. Checks can take up to 5 business days to process. Bill Pay through your bank or credit union can take up to 14 days. Please keep this in mind if paying an overdue notice.
ONLINE BILL PAYMENT
Midvale City partners with Xpress Bill Pay to process online bill payments. You may set up a personal account to pay your bill at xpressbillpay.com. Through Xpress, you can pay online each month, or set up payments to be automatically deducted using your credit, debit, or checking account. With this service you may also choose to receive an email copy of your monthly bill as well as emailed receipts upon payment.To pay online:
There is no fee to pay online.
PAYMENT BY PHONE
Call Midvale City at 801-567-7200 and choose option #1. Hours: 8:00 a.m. - 6:00 p.m. Monday - Friday.
There is a $3.00 FEE to pay by phone.
PAYMENT IN PERSON
The Midvale Utility department is located on the first floor of Midvale City Hall - 7505 S Holden St (700 west).
Office Hours are Monday – Friday from 8:00 am - 6:00 pm
AFTER HOURS PAYMENT
For your convenience, an after-hour Payment Drop Box is located directly across from the front entrance of Midvale City Hall, near the parking area.
ACH – AUTOMATIC CHECKING OR SAVINGS WITHDRAWAL
The Midvale Utility Billing Office can set up an automatic withdrawal to pay your monthly bill. You will need to bring a voided check into the Midvale Utility Office and fill out the ACH Form. You can download this form and fill it out prior to coming in: ACH AUTHORIZATION FORM
EQUAL PAYMENT PLAN
Midvale City Utilities does not offer an Equal Payment Plan.
Accounts with two months unpaid balances will be subject to a service shut off. Customers will be alerted by mail with a Termination of Service Notice approximately two weeks in advance of this happening. The delinquent balance on the Termination Notice must be paid by the due date listed. If you fail to pay by the due date, a $50 fee will be assessed and a meter technician will be sent to your property to shut off your water service.
If your water service is shut off, it is then necessary to pay the full balance owing before service can be restored. Only cash, debit and credit card payments will be accepted to restore your service on the same day. Paying by check or e-check can delay your service from being restored for up to two weeks.
*We guarantee to have your service back on by 6 pm on the day full payment (other than check) is received.If you are having trouble paying your bill, please call and make a payment arrangement before the Delinquent Due Date. If you make a payment arrangement, it is important to follow through and meet your obligation, otherwise no further arrangements can be made at a later date.